Cancellation & refund policy
Version 1.0 · Last updated 25 October 2026
This policy explains what happens if you need to cancel a paid laralates event booking, or if we need to change or cancel an event. It applies to every laralates event, workshop and collaboration you book and pay for through laralates.com.au or a laralates Stripe payment link, including SVNT x Laralates.
It doesn't apply to regular classes you book through a studio or app (such as a studio's own booking system or ClassPass). Those follow the studio's or app's own cancellation policy.
At a glance
| When you cancel | What you get back |
|---|---|
| 48 hours or more before the event starts | A full refund |
| Less than 48 hours before the event starts | A 50% refund |
| You don't come and don't let us know (no-show) | A 50% refund |
| We cancel or reschedule the event | A full refund, or your place moved to the new date if you prefer |
How to cancel
Email laralates98@gmail.com with the name and email the booking was made with, the event, and how many places you'd like to cancel. The time your email arrives is the time of your cancellation. We'll confirm by email.
Group bookings
If you booked several places in one booking, each place is treated separately. You can cancel some places and keep others, and the timing above applies to each place you cancel.
Sending a friend instead
If you can't make it, you're welcome to send someone in your place at any time before the event, at no cost. Just email us their name. They'll need to complete their own health screening and consent form before the event.
Health and safety
If, after reviewing your health screening form, we advise that the event isn't suitable for you (for example, because of a medical condition, pregnancy or a reason you can't use an LED mask), we'll give you a full refund, whenever this happens.
If you're unwell close to the event, please don't come. Let us know as soon as you can. The timing above applies, and you can always send a friend in your place.
Arriving late
Events start on time. If you arrive late, we'll do our best to include you safely, but we may not be able to let you join the session if you've missed the warm-up. This isn't a cancellation, and the event fee isn't refundable in this case.
If we change or cancel an event
If we cancel an event, or change its date, time or venue, we'll let you know as soon as possible by email. You can choose a full refund or move your place to the new date. If we make a significant change to what's included in the event, you can also choose a full refund.
How refunds are paid
Refunds go back to the card or payment method you used, through our payment provider, Stripe. We'll process them within 5 business days of confirming your cancellation. Your bank may take a further 5 to 10 business days to show the refund.
Your rights under Australian Consumer Law
Our services come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under it. For example, if a service isn't provided with due care and skill, or isn't fit for its stated purpose, you may be entitled to a refund or other remedy, whatever the timing of your cancellation.
Changes to this policy
We may update this policy from time to time. The version that applies to your booking is the one published on this page when you booked.
Contact
LARALATES · ABN 65 878 774 253
Melbourne, Victoria, Australia
laralates98@gmail.com